InputCustomer question
For the teamReviewed reply
- The task
- Customers ask similar questions, but agents repeatedly look up product terms and write replies from scratch.
- How it works
- An assistant receives the question and relevant material from your knowledge base. The model drafts a reply; an agent checks the details and sends it.
- What to check in a pilot
- Reply preparation time, edits needed and factual accuracy. Review the results with experienced agents.